汉庭酒店（上海浦江联航路店）

I am a single American woman traveling to China. I was in Xiamen for 2 years previous and was returning. But, NEVER in the 2 years that I lived here was I prepared to stay at a totally Chinese hotel with very little English spoken and hard HARD bed, no food that could be prepared without MSG and too far away from anything else to eat elsewhere. The staff was very nice and as accommodating as they could be, but I am disgusted with CHINA EASTERN AIRLINES for CANCELING MY FLIGHT FROM SHANGHAI to XIAMEN after flying for 15 HOURS FROM Los Angeles....saying they would give me a voucher to stay where I wanted to and wouldn't depart for 24 hours after arriving in Shanghai. NOPE, when I arrived at the Shanghai airport it TOOK GOING UP and DOWN STAIRS WITH ALL OF MY LUGGAGE and NO HELP, to finally find someone that would help me. And that was AFTER I had to cause a scene because I was about to pass out from exhaustion. I don't know the language, so this was a very difficult and scary process on top of the exhaustion from the flight. Then without telling me where i was going a non English speaking Chinese led me out to a shuttle that took me to this Chinese Hotel that is AWAY FROM EVERYTHING! The hotel would not even furnish me WATER to drink and i had to keep asking for something to eat since there was no restaurants close by and walk to a little store to get water. If I had never been to China before this would have horrified me. I got 2 boiled eggs and some white rice, an apple and an orange finally from the front desk after finding there was nothing to eat at the little store, either and pleading with the front desk to get me SOMETHING. There was NO English speaking tv, and NO wireless internet...and the dial up was off and on. The bed was hard HARD HARD and I woke up during the night freezing...not knowing how to turn the heater on since it was ALL IN CHINESE. I have no idea how much this hotel costs, but if you are an American or no ability to communicate this will NOT be the place for YOU...and if you have a reservation with CHINA EASTERN AIRLINES and they cancel your flight and say they will put you in a COMFORTABLE HOTEL...DON"T BELIEVE THEM! I had a MISERABLE FIRST NIGHT BACK IN CHINA DUE TO CHINA EASTERN AIRLINES. The ONLY thing I can say about this place good is the politeness of the staff and eager to please the best they could figure out considering they knew very little English. PLUS it REEKED WITH CIGARETTE SMOKE which I am highly allergic to and I requested a smoke free room, so you know what they did? They removed the ash tray after I brought it to their attention and tried to explain I could smell the smoke! haha SHAME ON YOU...CHINA EASTERN AIRLINES for sending a FOREIGNER TO THIS HOTEL after CANCELING THEIR FLIGHT!

我是一名美国妇女,今年独自来中国游玩。我两年前去过厦门,今年又回来看看。但是我从未想到要入住这家酒店,因为这里的服务员不怎么会说英文,而且这里的床特别硬,这里的东西也不好吃。虽说酒店的服务员还算彬彬有礼,但我却对中国东方航空公司感到非常失望!他们取消了我从上海飞往厦门的飞机!而我之前已经从洛杉矶飞了15小时才飞过来。我对此感到非常不满。下机后没有任何机组人员帮我搬运行李也没有人来向我具体结束取消航班的原因。 后来又一名会说英文的工作人员走过来把我带到了这家酒店,说是让我暂时住上一晚等明天的飞机再飞往厦门。可是这家极度甚至连水都没有,我可得要命。我还得四处找吃的,因为酒店附近没有饭馆。我在前台随便吃了一点点东西就打发过去了。这里没有英文频道的电视节目,也不能上网。床非常硬,我经常在半夜醒过来。我不知如何使用加热器,因为使用说明书全都是中文写的。我不清楚这里的房价是多少,但我相信任何一个美国人都不会选择这样一家酒店来住,因为这里根本没人会说英文。 我对东航感到非常失望和气氛!他们根本不在乎他们客人的遭遇和感受!这家酒店唯一的好处是前台工作人员还是非常热情有礼的,虽然他们不怎么会说英文。这家极度还设有无烟区和吸烟区,这一点做的不错。 最大的不满就是对东航感到很失望!